As a graduate in Communication Sciences, I’ve gained hands-on experience in customer relations, social media management, and content creation through roles such as managing complaints at Sporting Clube de Portugal and coordinating communication for Lisboa Wrestlefest. My aim is to continue growing in the fields of marketing and communication, working with diverse teams, and driving meaningful connections with audiences.
WHAT I HAVE DONE SO FAR
Work Experiences.
2022 - 2024
Customer Service Sports Consultant | Sporting Clube de Portugal - SAD
Responsible for managing formal complaints. Implementation of strategies
that significantly improved customer satisfaction, resulting in recurring
recognition as Brand of the Month on the Complaint Portal. Achieved a fourfold improvement in the area's response time.
Accounting Assistant | Junta de Freguesia de Santo António
Automation of the expense and revenue tracking process, allowing for more
efficient financial control and reducing the time spent on manual tasks.
Digitization of all invoicing processes, resulting in more organized, accessible
and environmentally friendly document management.
Organization, attention to detail, time management, process automation, financial monitoring, document digitization, Excel.
Digitization of internal processes and management of complaints.
Data entry, document management, attention to detail, process digitization, communication, organization, Excel.
2019 - 2019
Promoter | SIBS
Promotion of the MBWay application at points of sale. Significant increase in
the use of the application in the places where the actions were carried out.
At Lisboa Wrestlefest, I played a multifaceted role that combined logistics, creative development, and strategic communication. I was responsible for finding and negotiating the venue, Parque Mayer, ensuring it aligned with the vision and operational needs of the event. Additionally, I developed the show concept, crafting an experience that appealed to wrestling fans while creating a unique identity for the event.
I also helped with the communication strategy, which included promoting the event through strategic appearances of wrestlers on popular shows like Curto Circuito and Praça da Alegria, generating excitement and visibility. Furthermore, I managed the budget by allocating resources effectively and negotiating with vendors to maximize value while staying within financial constraints.
This experience strengthened my skills in organization, negotiation, creative planning, and strategic communication, all within a high-pressure, results-driven environment.
Photoshop
Excel
Canva
Premiere
Interview Tiago de Sousa
Tiago "Matapatoos" de Sousa explores his personal journey as a member of the LGBTQ+ community, particularly in male-dominated spaces like gaming and streaming. He shares the challenges of navigating these environments, where homosexuality is often not well received. Tiago discusses the importance of embracing his sexuality and using his platform to advocate for others who may feel marginalized or unheard. His story sheds light on the rarity of acceptance in such spaces and underscores the need for greater inclusivity and understanding. Through his experience, Tiago encourages others to find strength in their identity and make a lasting impact on the communities they belong to.
Interview Filipe Anacoreta Correia
In this interview, the Vice President of the Lisbon City Hall addresses key issues for the city, such as the impact of strikes on the Lisbon Metro and the transport alternatives created by the City Hall. He also discusses the blockage of the circular metro line project and housing issues, emphasizing the importance of the government taking responsibility for student housing. The Vice President further talks about cycling infrastructure and plans to ensure alternatives, as well as efforts to improve accessibility for people with disabilities, with the creation of pilot projects in specific neighborhoods.
UALmediaTV
While pursuing my degree in Communication Sciences at Universidade Autónoma de Lisboa, I was responsible for producing one of the segments of the live broadcast of Jornal Ualmedia. During the transmission, I actively participated in organizing and coordinating an interview with the rector of Universidade Autónoma de Lisboa, ensuring that all technical and logistical elements were aligned for a smooth execution.
Additionally, I created a report on the process of preparing a football game broadcast, which was included in the program "15 minutos." The report focused on the behind-the-scenes of broadcasting a sports event. I was also partially responsible for editing the program "15 minutos," where I combined all parts and made content adjustments to ensure a coherent and dynamic flow, resulting in a high-quality final product. This work provided me with valuable experience in live production, reporting, and editing.
Davinci's Resolve
Campaign Project: "Lisboa para Todos"
As part of my degree in Communication Sciences at Universidade Autónoma de Lisboa, within the discipline of Political Communication, I developed a campaign project for the political party Livre in a fictional municipal election for Lisbon. The campaign, titled "Lisboa para Todos" ("Lisbon for All"), was created using Canva and focused on critical issues such as sustainability, equality, and public housing.
This project provided an opportunity to combine theoretical knowledge with practical skills, including strategic messaging and content creation. It was an invaluable experience that reinforced my passion for political communication and the power of storytelling to drive societal change.
Canva
Newsletter Project: "Autónoma Insight"
During my studies in Communication Sciences at Universidade Autónoma de Lisboa, I developed a newsletter project for the university's student association. The newsletter, titled "Autónoma Insight", aimed to strengthen the connection between the student body and the institution by providing relevant and engaging content.
This project allowed me to apply skills in content creation, strategic planning, and design, while also emphasizing the importance of clear communication in fostering engagement and inclusivity. It was a rewarding experience that reinforced my passion for connecting audiences through thoughtful and impactful communication strategies.